COMMUNICATE IN STYLE

BUSINESS OBJECTIVES

  • Enhanced team achievement
  • Enhanced communication clarity & effectiveness
  • Objectivity and focus in a stressful environment
  • Reduce errors from poor communication
LEARNING OBJECTIVES

  1. Understanding the benefits and outcomes of clear, crisp and concise language
  2. Enable learners to interact and communicate in an assertive, effective manner
  3. Develop an appreciation of four communication styles
  4. Understand own dominant style
COURSE CONTENT

  1. Impact of personal values, beliefs and experience
  2. Emotional Self Awareness
  3. Charismatic Listening
    • Empathic
    • Physical
    • Participative
  4. Asking the right questions
    • Open Ended
    • Broadening
    • Explaining
    • Clarifying
    • Exploratory
  5. What's Your Communication Style?
    • Self-Assessment completion
    • Four Communication Styles
    • Benefits of recognizing the styles
  6. Ten ways to communicate better

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