CONFLICT MANAGEMENT

This workshop can be tailored to environments in need of workshops topics like Dealing with Difficult People or Communicating in Stressful Environments.

BUSINESS OBJECTIVES
  • Foster commitment
  • Build resilience
  • Increase productivity
  • Enhance peace of mind
LEARNING OBJECTIVE

To improve communication in difficult situations and conversations with clients and colleagues.

COURSE CONTENT [CAN BE TAILORED]
  • Changing your reaction in stressful situations.
  • Common sources of conflict, common roadblocks to resolution, self-defeating responses
  • The difficult relationship toolbox.
    • Self-awareness,
    • Don't react yet,
    • Know your hot buttons
    • Find out everything,
    • Acknowledge,
    • Reframe.
  • Being assertive not aggressive or passive.

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